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Welcome
Pressing Problem Assessment
1. When, Why, and How to focus on Operations in your Agency
Why agencies struggle with Operations
The 3 Agency Stages™
Total Business Heuristic™
Revenue Ceiling Calculator
2. The Ops Rescue Agency Operating System™
The 3 Ops Levers™
The 4 Stages of Process Maturity™
The 5 Business Disciplines™
Ops Infrastructure Map
Self-Assessment: The 5 Business Disciplines™
3. Assessments and Resources you can use right now
Goals & Roles Organizer
AgencyOR
Critical customer lifecycle processes that every business should have
Key process outliner
Joey Gilkey & Co
4. Examples
Example Roadmap
Example workflow diagram
Example Process Doc
Example Ops Hub
Example Ops Dashboard
